управлінські навички

The article examines the role of artificial intelligence in improving the emotional and intellec- tual competencies of civil servants and assesses its impact on the quality of managerial decisions and communication processes in the public sector. The relevance of the study is driven by the need to adapt public administration personnel to the challenges of digital transformation, requiring enhanced com- munication skills, stress resistance, and the ability to make well-balanced decisions.

Variability of the external environment, instability, active use of information systems, which accelerates access to information and requires rapid processing of data — all these have influence on the emotional state of modern managers at different levels of government, their subordinates, the relationship between them, the moral and psychological climate in the team. communication processes, etc.