Consumer Value Content of the Service Proposal for the Use of Freight Wagons
Railway transport provides services to customers of both the consumer and industrial markets. Freight transportation is a complex service, an important part of which is the provision of a freight car for use.
The category of consumer value (hereinafter - SC) of a service is considered in four contexts: the provider’s offer of a certain SC (we consider its content in this work), the client’s expectations regarding the SC, a specific option for providing the service and the client’s perception of such provision.