Концептуальна модель інтелектуальної інформаційної системи малого підприємства
The article studies the need to design management systems and their application in business. Definitions, history of development, principles and functions of CRM-systems. To build a conceptual domain model class diagram UML was used, and to simulate the behavior of objects in the transition from one state to another state diagram was used. A set of production rules of intellectual component of information management system was worked out.