phase diagrams

The article proposes a state-dynamic approach to the analysis of phase transitions in complex CRM systems (customer relationship management systems), aimed at modeling and predicting mass customer behavior. Based on the analogy between socio-economic processes in interaction with customers and physical phase transitions, a mathematical model is proposed that takes into account critical points of change in behavioral states. Numerical modeling using the Monte Carlo method is used to analyze critical phenomena and determine stability conditions.

The phase equilibrium diagram of the Y-Cu-Ge ternary system was constructed at 870 K by X-ray diffractometry, metallographic and electron probe microanalyses over the whole concentration range.