An assessment of the effect of touting on Nigerian seaport operations: a case study of Apapa port
In Nigeria, touting has been a challenge in the port, as it causes loss and diversion of cargo. Therefore, this study examined the effect of touting on the operational performance of the Apapa port. Specifically, a self-administered questionnaire was distributed to determine the extent of the touting on service delivery, security measures on operational quality dependability, pilfering on operations output safety, touting influencing elements on operational reliability, and touting activities on overall performance.