Qualiological Aspects of the E-Book: Quality of Content and Services in the Digital Environment

The article explores the qualiology of the e­book as a multidimensional phenomenon that combines technological, communicative, and cultural aspects of digital reading. In the context of the digital transformation of media, the e­book becomes not merely a digitized version of the printed publication but an independent communicative medium with its own logic of production, distribution, and perception. The study aims to identify the key qualitative parameters of electronic books and their services, and to determine how these parameters infl the user’s cognitive and aesthetic experience in the digital environment.
The concept of qualiology—the science of quality—is applied to the study of e­books to evaluate both the content (textual, visual, and interactive components) and the surrounding service environment (platforms, interface, accessibility, personalization, and support). The research emphasizes that the qualitative characteristics of digital publications depend on several interrelated factors: the technological architecture of the reading platform, the metadata system, user experience design, and the ethical principles of content distribution. The integrity and credibility of the digital publication are directly linked to the standards of digital curation, metadata accuracy, and copyright compliance.
A key focus is placed on the dual structure of e­book quality: content quality and service quality. The first dimension refers to the intellectual and aesthetic value of the text, the correctness of formatting, and the presence of multimedia and hypertextual features that enrich the reading process. The second dimension covers usability, reliability of platforms, interoperability of file formats, and the personalization of reading environments. The research underlines that user satisfaction increasingly depends not only on the literary quality of the content but also on the comfort and intuitiveness of digital interaction.
The article also highlights the problem of standardization and the need for developing qualimetric models for assessing digital publications. Such models can integrate both quantitative indicators (e.g., readability, accessibility, error rates) and qualitative criteria (e.g., emotional involvement, cultural relevance, ethical integrity). The evolution of the e­book market—from stand­alone files to dynamic ecosystems like Amazon Kindle, Google Books, or Apple Books—illustrates the growing role of service quality as a decisive factor in user engagement and long­term trust.
In conclusion, the research substantiates that the future of the e­book depends on achieving a balance between technological innovation and human­centered quality criteria. The qualiological approach allows for a holistic understanding of the e­book as a cultural and communicative system where the technological and the human dimensions intertwine. Ensuring high­quality content and services in digital publishing is not only a technical task but also an ethical and cultural imperative of the information society.