Itil as a Component for Methodology Collecting, Processing, Storing, and Classifying Data in Accordance With SOC2 Type2 Requirements

In a world where the amount of electronic data is growing at a rapid pace every day, businesses face a new challenge: how to maintain control over information, make it secure, yet at the same time accessible and useful. The authors of the article see the answer to this question in the implementation of an ITSM component that ensures compliance with the international SOC 2 Type 2 standard. This standard is a kind of “trust mark” for companies, as it confirms their ability to guarantee data security, confidentiality, and integrity.

A key element of the proposed methodology is data classification – a process that allows organizations to identify the most sensitive data and determine the appropriate level of protection. On this basis, a comprehensive information management system is built, which includes data collection, processing, storage, incident response, and access control. Importantly, the approach integrates the best practices of ITSM and ITIL: incident management, change management, knowledge management, and access management, thereby creating a transparent and controlled ecosystem.

Special emphasis is placed on the use of automation and intelligent technologies – from large language models for data analysis to ETL processes that ensure information hygiene. The methodology also introduces important roles such as data owner and data steward, who are responsible for accuracy, rele- vance, and compliance with SOC 2 Type 2 standards. The proposed approach not only reduces risks and ensures regulatory compliance but also increases client and partner trust while strengthening the culture of security within the organization. Despite challenges – such as the need for continuous monitoring and balancing between convenience and security – the methodology demonstrates how a properly implemented ITSM component can become a strategic advantage for business in the era of digital transformation.