claim

The article attempts to characterize the principle of inadmissibility of abuse of procedural rights and to analyze the case law on abuse of procedural rights. It is emphasized that the principle of inadmissibility of abuse of procedural rights competes with the principle of access to justice, since in case of leaving a claim without consideration, the right to access to justice is actually restricted. The author interprets the category of “good faith” as an integral characteristic of the behavior of participants to the administrative process.

Запропоновано нові підходи до організації взаємодії громадян з органами місцевої влади на основі систем опрацювання заявок користувачів. Докладно описано роботу інформаційної системи та подано структурну схему.

This article considers with a new approaches of interaction of citizens with local authorities based on users’ claims' processing system. In this work detailed description of the information system and its structure scheme are given.