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The article examines the role of communicative management in conflict resolution and analyzes its basic principles. Communicative management serves as a practical tool for building effective relationships within an organization and with its external environment. It has been studied that such principles of com- municative management as communication, listening and constructive dialogue help to prevent conflicts at the enterprise.

The article is devoted to the analysis of principles of mediation as an alternative method to ensure human and citizen’s rights, enshrined in the Law of Ukraine “On mediation”, their relationships and interdependence. The research methodology includes a complex analysis and consolidation of the available scientific and theoretical materials, as well as shaping the corresponding conclusions. In the process of the research conducting, the authors used methods of scientific cognition: terminological, logical and semantic, functional, system and structural, logical and normative.