The aim of this paper is to model the processes of an information system for mentorship assistance to users based on the linguistic features of requests. This makes it possible to provide timely mentorship assistance to users, taking into account their professional interests. Today, a significant part of the communication processes between the Client and the Mentor takes place in the virtual space using web platforms and resources. But each request for relevant information depends on the user's need. The specific need forms the motivational intent, which is an integral part of the request in the form of keywords. Participants' communications contain parts that indicate certain motivational intentions. That is why a computer-linguistic analysis of motivated users' requests to an information system for a mentorship assistance with template key phrases is considered in this article. The article also contains a list of functional requirements for an information system for providing mentorship assistance and modeling the processes of this system. The modeling of the specified information system includes the display of the static structure of the system model using a class diagram; the relationship between actors and precedents in the system is represented by a use case diagram; the process of processing the application by the Mentor and providing the results to the User is represented by a statechart diagram. The results of the study are the basis for developing an appropriate information system and improving existing resources for effective and timely mentorship assistance to users.
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