The article investigates the methodological aspects of the management process in the field of the logistics customer services in terms of improving its digitalization potential. The phenomenon of digitalization has been studied insufficiently and, according to some foreign authors, it has significant potential for development from the theoretical perspective.
The article is devoted to the interpretation of the regulation and the introduction of digital
technologies in the field of administrative services. The article analyzes the laws and by-laws that
regulate the use of digital technologies in the field of administrative services. The problematic aspects of
the legislative system development are suggested. The legal regulation of the providing of electronic
services and the role of Administrative Service Centers in this process are investigated. The quality of