e-services

Запропоновано нові підходи до організації взаємодії громадян з органами місцевої влади на основі систем опрацювання заявок користувачів. Докладно описано роботу інформаційної системи та подано структурну схему.

This article considers with a new approaches of interaction of citizens with local authorities based on users’ claims' processing system. In this work detailed description of the information system and its structure scheme are given.

The article examines the theoretical aspects of the concept of "e-commerce". It is noted that the regulatory framework of Ukraine in the field of e-commerce is in a state of rapid development. By signing the Association Agreement, Ukraine has undertaken considerable commitments, including ensuring the gradual adaptation of Ukrainian legislation to that of the European Union, in accordance with the areas set out in the Agreement, thus one of which is e-commerce.

Changes which occur in the process of providing services, related to the development of Internet channel of distribution influence the functioning of market of e-services, including consumption of services. Using services on the Internet may be considered innovative (compared to using traditional services) and necessary in the era of post-industrial society. Currently, many consumers use e-services, young consumers in particular.

The question of providing information services using electronic media. The problems of implementation in Ukraine provision of administrative and public services electronically. Proposed solutions.