Young consumers` behaviours from selected european countries on market of e-services

Wolny R.

Changes which occur in the process of providing services, related to the development of Internet channel of distribution influence the functioning of market of e-services, including consumption of services. Using services on the Internet may be considered innovative (compared to using traditional services) and necessary in the era of post-industrial society. Currently, many consumers use e-services, young consumers in particular. This article will be devoted to the presentation of research results concerning behaviours of young consumers on market of e-services in selected European countries (France, Portugal, Poland, Romania, Italy, Slovakia). The research was conducted in 2012 within NCN (National Science Centre) grant ‘E-consumer in Europe – a comparative analysis of behaviours’.

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