The article is devoted to the study of modern trends in digitalization of public administration. In general, the tendency to transfer the sphere of public administration to a digital format is positively evaluated, because for citizens, digitalization simplifies communication with the authorities and eliminates corruption risks, and for the state, this process means optimization and transparency in activities.
Problem setting. The public policy in the field of digitization is aimed at forming a qualitative basis for technological evolution and creating conditions for sustainable progress in all spheres of human and society’s life. Currently, the process of digital transformation of public administration is one of the priority directions in the conditions of increasing global challenges of digital technological development.
The article examines the theoretical aspects of the concept of "e-commerce". It is noted that the regulatory framework of Ukraine in the field of e-commerce is in a state of rapid development. By signing the Association Agreement, Ukraine has undertaken considerable commitments, including ensuring the gradual adaptation of Ukrainian legislation to that of the European Union, in accordance with the areas set out in the Agreement, thus one of which is e-commerce.
The article examines the features of the legal regulation of electronic administrative services. It is noted that one of the components of information society development is e-government - a new format of organization of public authorities, which creates the necessary conditions to increase efficiency, transparency, openness of these bodies using information and communication technologies, which should be tailored to the needs of citizens.