The article examines the features of the legal regulation of electronic administrative services. It is noted that one of the components of information society development is e-government - a new format of organization of public authorities, which creates the necessary conditions to increase efficiency, transparency, openness of these bodies using information and communication technologies, which should be tailored to the needs of citizens.
For the full functioning of government websites according to the concept of "e-government" there is a need to provide electronic administrative services. However, at this stage, the websites of the authorities are mostly informative, where it is possible to obtain only some samples and copies of documents. This does not fully ensure the provision of administrative services online. In addition, current conditions, including the quarantine period for COVID-19, require the government to provide administrative services using electronic technology.
It is emphasized that our state is at the stage of formation of electronic administrative services, which require further modernization and taking into account the experience of some foreign countries. Implementation of receiving administrative services online will increase public confidence in government agencies and help improve the quality of services. However, this process is negatively affected by the lack of a unified strategy and system, the imperfection of the regulatory framework for the implementation of e-services. After all, different authorities use different approaches to the implementation of this issue, related to legal, technical and financial aspects. Therefore, taking into account the European experience, it is necessary to create an integrated system of providing electronic administrative services, as well as to create a public authority that will monitor the provision of such services.
1. Pro administraty'vni poslugy' Zakon Ukrayiny' vid 06. 09. 2012 r. # 5203-VI. Vidomosti Verxovnoyi Rady' Ukrayiny'. 2012. # 32. St. 409 2. Pro sxvalennya Strategiyi rozvy'tku informacijnogo suspil'stva v Ukrayini : Rozporyadzhennya Kabinetu Ministriv Ukrayiny' vid 15. 03. 2013 r. #386-r. URL: https://zakon.rada.gov.ua/laws/show/386-2013-%D1%80#Text 3. Pro elektronni dovirchi poslugy' : Zakon Ukrayiny' vid 05. 10. 2017 r. # 2155-VIII. Vidomosti Verxovnoyi Rady' Ukrayiny'. 2017. # 45. St. 400 4. Pro sxvalennya Koncepciyi rozvy'tku sy'stemy' elektronny'x poslug v Ukrayini : Rozporyadzhennya Kabinetu Ministriv Ukrayiny' vid 16. 11. 2016 r. # 918-r. URL: http://zakon2.rada.gov.ua/laws/show/918-2016-%D1%80.5. 5. Kly'menko I. V. (2006) Texnologiyi elektronnogo uryaduvannya: navch. posibny'k [E-government technologies]. K: Centr spry'yannya insty'tucijnomu rozvy'tku derzhavnoyi sluzhby'. 192 р. 6. Reforma rozvy'tku elektronny'x poslug 2019. Kabinet Ministriv Ukrayiny'. URL: https://www.kmu.gov.ua/diyalnist/reformi/efektivne-vryaduvannya/rozvitok... 7. Solomko Yu. I. (2020) Mexanizmy' nadannya administraty'vny'x poslug zasobamy' elektronnogo uryaduvannya [Mechanisms for providing administrative services by e-government]: dy's. … kand. nauk: k. n. z derzh. uprav. Nacional'ny'j universy'tet cy'vil'nogo zaxy'stu Ukrayiny', Xarkiv, 224 р. 8. Pro realizaciyu ekspery'mental'nogo proyektu shhodo zastosuvannya vidobrazhennya v elektronnomu vy'glyadi informaciyi, shho misty't'sya u pasporti gromadyany'na Ukrayiny', u formi kartky', ta vidobrazhennya v elektronnomu vy'glyadi informaciyi, shho misty't'sya u pasporti gromadyany'na Ukrayiny' dlya vy'yizdu za kordon: postanova Kabinetu Ministriv Ukrayiny' vid 15 kvitnya 2020 r. # 278. URL: http://zakon2.rada.gov.ua/laws/show/918-2016-%D1%80.5. 9. Dzhy'ga T. (2015) Vprovadzhennya elektronny'x administraty'vny'x poslug v Ukrayini: problemy' i perspekty'vy' [Introduction of electronic administrative services in Ukraine: problems and prospects]. Aktual'ni problemy' derzhavnogo upravlinnya.. Vy'p. 2. Р. 76-79. 10. Koxan V. P., Yegorova-Lucenko T. P. (2018) Stan rozvy'tku elektronny'x administraty'vny'x poslug: oglyad vprovadzhennya na derzhavnomu rivni [The state of development of electronic administrative services: a review of implementation at the state level]. Pravo ta innovacijne suspil'stvo. # 2 (11). S. 37-48. URL: http://apir.org.ua/wp-content/uploads/2018/12/Kokhan_Egorova-Lutcenko11.pdf https://doi.org/10.31359/2309-9275-2018-11-2-37 11. Matvijchuk R. M., Kandzyuba S. P. Elektronni poslugy' [Electronic services]. K. : FOP Moskalenko O. M., 2017. 245 р. 12. Smazna T. M. (2020) Mobil'ni resursy' administraty'vny'x poslug v Ukrayini [Mobile resources of administrative services in Ukraine]. Nashe pravo. #3. Р. 61-64 URL: https://core.ac.uk/download/pdf/355159957.pdf 13. Buxanevy'ch O. M. (2015) Problemy' vprovadzhennya elektronny'x administraty'vny'x poslug v Ukrayini [Problems of introduction of electronic administrative services in Ukraine]. Naukovy'j visny'k Xersons'kogo derzhavnogo universy'tetu. Seriya Yury'dy'chni nauky'. Vy'p. 3. Tom 2. Р. 57-60.