User-generated content – an opportunity or a threat in terms of building brand image


Gasińska M., Gregor B.

Growing popularity of social services and mobile internet influenced information exchange – people have a possibility of sharing content in a real time with unlimited number of internet users. It has its consequences for marketing communication. The consumers share their opinions concerning products, brands and services, upload information about novelties, spread pictures and movies within short time. The theoretical aspects of user-generated content and examples of its positive and negative influence on marketing communication will be disсribed in this article.