The key aspects of the provision and assessment of the quality of customs services by logistics operators are highlighted, in particular, the opportunities for improving such services are revealed. The relevance of the transition to the market principles of functioning and adaptation of customs services in accordance with the changing needs of consumers is substantiated.
The article describes the importance of implementing and monitoring a quality management system based on the example of the building materials industry. A concise analysis of the market according to the recent years` indicators was conducted, which highlights the industry importance in the domestic economy. Among the qualitative factors affecting competitiveness, the main tool is the production quality management system.
Article describes the features and specifics of building the quality management system for machine-building enterprise, based on the requirements of the latest versions of normative documents. Structure of the generalized quality management system during the design, production and application of such products is presented on the basis of methodology of the process approach in conjunction with the "Plan-Do-Check-Act" Deming cycle.
Виявлені характерні особливості застосування системного підходу до розробки системи управління якістю вищого навчального закладу; визначений механізм управління якістю ВНЗ