Structure of the Information System for Predicting and Interpreting Changes in the State of the Service User
The paper investigates the problem of predicting changes in user states (including churn) based on session data using deep neural networks. The paper considers the use of long short-term memory models and convolutional neural networks, as well as the use of byte pair coding for data pre-processing. The functionality of the developed information system for forecasting changes in the state of users and interpreting forecasting models, which combines methods of data analysis, building forecasting models and explaining the results, is analysed.