When predicting public transport routes in cities, important indicators should be considered: the duration of stay on the bus route, passenger flow on the bus route, points of attraction and the passenger’s average waiting time at stops. These indicators are the basis for planning the operation of city transport. In particular, predicting the duration of traffic by studying the average passenger’s waiting time at stops is an important planning tool for transport companies. Therefore, this study can improve the quality of scheduled services by reducing the gap between actual and scheduled travel time. This article discusses this relevance and, based on experimental evidence, points to the benefit of using studies of average passenger waiting times, especially considering population groups. In fact, most of the factors which affect public transport operation, as had been proven by previous studies, follow a definite mathematical methodology. The analysis was performed using the data from field studies of passenger flow at bus stops (Lviv, Ukraine). The study of passengers at stopping points makes it possible to improve the quality of public transport services (calculate travel duration between stops and the duration of stay at them more accurately). The duration of stay at selected objects depending on a number of passengers was studied. Also, there are given the results of a study of the waiting time of public transport passengers at bus stops are given. A comparison of the dependence of the bus waiting time on population groups was obtained. After receiving this information, system operators can design and adjust the data according to the estimated trip duration. Nevertheless, it is necessary to carry out research at different types of stops in different parts of cities to clarify these data and for a more detailed analysis.
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