1. EEM
  2. Всі випуски
  3. Випуск 4, Номер 1, 2017
  4. Increasing the Level of Customers Service at Service Centres as a Factor of Mobile Operators Competitive Position Strengthening

Increasing the Level of Customers Service at Service Centres as a Factor of Mobile Operators Competitive Position Strengthening

EEM.
2017;
Випуск 4, Номер 1
: 33-40
https://doi.org/10.23939/eem2017.01.033
Автори:
  1. Наталія Косар
  2. Наталія Кузьо
1
Національний університет «Львівська політехніка»
2
Національний університет «Львівська політехніка»

It has been established that despite the global trends, in Ukraine, the number of subscribers to services of mobile operators reduced. In order to strengthen the competitive position of mobile operators it is proposed to increase the level of the services provided in customer service centers, based on the evaluation of their current level. The research  proved that special attention should be given firstly to the reduction of the waiting time of customers, to the increase of the speed of service provision as well as professionalism of the employees,  providing consultation services.

мобільний зв'язок
ринок послуг
mobile connections
customer service centers
level of service.
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