EUROPEAN AND INTERNATIONAL principles FOR QUALITY MANAGEMENT IN EDUCATION USING INTELLIGENT TECHNOLOGIES

2023;
: pp.48-53
Authors:
1
Lviv Polytechnic National University, Ukraine

The article compares the international and European requirements for institutions of higher education. General
international principles of quality management were also considered and adapted to institutions of higher education. The main
requirements for the quality management system (QMS) of a higher education institution (HEI) following international and European
standards,) as well as the advantages and main requirements for the implementation of the quality management of educational
services, as a tool for managing the processes of providing educational services and improving their quality.

[1] Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG), Brussels, Belgium, 2015. Available: https://www.enqa.eu/wpcontent/
uploads/2015/11/ESG_2015.pdf
[2] Girmanová, L., Šolc, M., Blaško, P., & Petrík, J. Quality Management System in Education: Application of Quality Management Models in Educational OrganizationCase Study from the Slovak Republic. Standards, Vol.
2(4), pp. 460–473, 2022. DOI: 10.3390/standards 2040031 [3] Ulewicz, R., Sethanan, K., Nitkiewicz, T., & Wiśniewska-Sałek, A. Quality of educational services. Quality – yesterday, today, tomorrow, Vol. 21(1), pp. 293–305, 2020. DOI: 10.30657/hdmk.2020.18
[4] Quality management systems – Requirements. ISO 9001:2015, International Organization for Standardization, 2015. Available: http://www.iso.org.
[5] Quality management systems – Fundamentals and vocabulary. ISO 9000:2015, International Organization for Standardization, 2015. Available: http://www.iso.org
[6] Educational organizations – Management systems for educational organizations — Requirements with guidance for us. ISO 21001:2018, International Organization
for Standardization, 2018. Available: http://www.iso.org

[7] Bubela, T., Mykyychuk, M., Hunkalo, A., Boyko, O., Basalkevych, O. A study of the uncertainty of expert measurement results in the quality management system. Eastern-European Journal of Enterprise Technologies, Vol. 3/3 (81), pp. 4 – 11, 2016. DOI: 10.15587/1729-4061.2016.71607
[8] Koval A. Logico-linguistic models in fuzzy systems. Programming problems, Vol. 2/3, pp. 375–378, 2008. Available: https://core.ac.uk/download/pdf/38468699.pdf
[9] Elhoseny, M., Metawa, N., Darwish, A., Hassanien, A. Intelligent information system to ensure quality in higher education institutions, towards an automated euniversity.
International Journal of Computational Intelligence Studies, Vol. 6 (2/3), pp.115 – 149, 2017. DOI:10.1504/ijcistudies.2017.089049