Methodical Approaches to Determining the Priority Directions of Transportation of Railway Rolling Stock Operators in the Field of Freight

In recent years decrease in volumes for all types, except imports by types of freight transporta- tion by the railways of Ukraine. The article is devoted to the problem of ensuring mutually beneficial cooperation between cargo owners and freight carriers in the  field of railway transportation in Ukraine. The purpose of the article is to determine the priorities in the area of servicing freight owners by Ukrainian railways to ensure the validity of relevant management decisions by the railway rolling stock operators. In the study, we used several research methods – monographic, methods of compari- son and systematization, the method of expert evaluation. Results: to achieve this goal, it is proposed to form an information base with a survey of cargo owners on the degree of their satisfaction with the management level of transport work on the railways. Such activities will help improve the system of monitoring the satisfaction of consumers of transport services. Methodological approaches to deter- mining the priority directions of transportation of Ukrainian railways in the field of freight transport, which provide a monitoring system with an appropriate questionnaire and methods of processing re- sults, were proposed. According to the survey results, the communication system between cargo own- ers and Ukrainian railways was diagnosed: almost 20% of cargo owners admitted that they have a shortage of cars to transport their goods; more than half of them are dissatisfied with the limited vol- ume of traffic; only one in five respondents believes that the fare for the carriage of goods corresponds to the “price-quality” ratio; the validity of the size of the income rate is evident only for 14% of re- spondents. As a proposal for the management of JSC “Ukrzaliznytsia,” we see it suitable to create a system of monitoring the degree of satisfaction of cargo owners with the level of service of Ukrainian railways in the field of freight transportation based on the survey. It is concluded that the application of the proposed approaches will determine the priority areas in the field of service of freight owners by Ukrainian railways and increase the validity of relevant management decisions.