: pp. 23-29
Lviv Polytechnic National University, Ukraine
Lviv National Medical University named after Danylo Halytsky

Quality  and  efficiency  of medical  services  are  the major priorities  in  the development of health  care  system within the world countries. With the civilization development the quality of the medical services acquires a key value. Nowadays providing the medical services in Ukraine causes the number of contradictory and debatable questions, does not meeting the world standards.  It  is  necessary  to  revise  and  analyze  the  existing  processes  of  providing  the  medical  services,  and  bring  them  in conformity with European  standards.  For  this  purpose,  it  needs  to  analyze  the  expectations  of  patients, herewith  providing  the optimality  of  branch  resources  application.  Along  with  improvement  of  the  quality  of  medical  services,  evaluation  of  their processes  encourages  adjustment  and  optimization  of  work  of  a  medical  establishment.  It  also  helps  the  doctors  to  become determined  concerning  the directions of  optimal granting  the medical  services. Ability  to  conduct  the monitoring of quality  of granting these services is an inalienable constituent of evaluation of its efficiency. 

The  analysis  of  the  processes  of  granting  the medical  services  is  carried  out  in  the  article. Here,  the  basic  criteria  of medical service quality are certain  for medical establishment and patient, as a consumer of  the service. Coming  from  the axiom that the interests of the provider and the consumer of the service should intersect, it becomes clear that the greater area of crossing, the better  analysis  and prognostication of necessities of population  in  a  certain medical  service  can be provided,  and  thus,  the competitiveness of medical establishment rises and the patient’s trust to the clinic increases. Therefore, to make more efficient the work of a medical establishment, it is necessary to coordinate the criteria of quality of granting the medical services and the similar set by a consumer. 

The elements of a function of medical services quality are considered in the article, and the mathematical model of quality of medical services  is  represented. This  function  is determined  through  the  relationship between  the major criteria of quality of processes  of  granting  and  receiving  the medical  services.  It  powers  the possibility  of  coordinating  the  interests  of  patient  and medical  establishment by  establishing  a  relation between  incoming  and outgoing data of  the processes of granting  the medical services.

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