The concepts of modern public policy of Ukraine in the sphere of provision of administrative services are examined. The main disadvantages in provision of local administrative services are identified. The ways of creation of favorable conditions for qualitative resolution of citizens’ problems are offered.
This article examines theoretical elaborations of the concepts “service”, “public service”, “municipality”, “municipal service” and “administrative service”. The article identifies features of administrative services and peculiarities of their provision by local self-government bodies. The concept “municipal administrative service” is defined.
Problem setting. The COVID-19 pandemic, global quarantine, quarantine restrictions created the conditions for society to react quickly. Digital technologies are now being used more intensively, and the public administration sector is no exception. At the same time, the country's development requires systematic strategic and tactical decisions that will accelerate the introduction of modern digital technologies in all spheres of Ukrainian society, also forming and implementation of public policy at various levels of government.
The article examines the features of the legal regulation of electronic administrative services. It is noted that one of the components of information society development is e-government - a new format of organization of public authorities, which creates the necessary conditions to increase efficiency, transparency, openness of these bodies using information and communication technologies, which should be tailored to the needs of citizens.
Analysis of scientific approaches to one of the key concepts of modern administrative
law – administrative services, found the concept of value adjacent. Isolate features of
administrative services in the system of administrative and legal functions of the authorities in
the context of the development of electronic services in Ukraine with a view to adapting
national legislation to EU requirements. The characteristic concept and service priority given
to the author's definition.
The article is devoted to the study of the administrative services quality and marketing tools that can provide it.
The article investigates the general principles of legal regulation of administrative services in Ukraine. The concept and types of administrative services. Analyzed the regulations and scientific publications appear in periodicals, mass media and the Internet, covering some issues of administrative services by the Ministry of Internal Affairs of Ukraine and the National Police. We consider the operation of the service centers of MIA of Ukraine. The possible directions of improving the quality of administrative services.
The article addresses the problem of improving the legal regulation of administrative services in Ukraine in the context of adapting national legislation to the European Union. Analyzes the concept of “administrative services”, the ratio of administrative and public services, the principles of administrative services, standardization in this area, the administrative and legal regulation of administrative services, directions of improvement of legislation aimed at improving quality.
The article is devoted to organizational and procedural aspects of the provision of electronic administrative services in Ukraine, as well as explores legal mechanisms that today created to provide administrative services in electronic form and to ensure access of treatment to information on administrative services via the Internet.
In the article investigate the periods regulatory institution of administrative services at the law level. Studied the ratio of the terms “administrative services”, “public service” and “management service”. Separately, the notion of the term “service” in private relations.