In the context of globalization processes and the rapid development of information and communication technologies in the world there is a trend of active development of e-government. The UN monitors the level of information and communication technology in the world every year. ONN rates the level of e-government implementation according to the following indicators: e-government development index, index of online services and their components, index of telecommunication infrastructure and its components, index of participation in e-government.
The article examines the EU regulations that form the strategy for the implementation of e-government. The European Union has also introduced a number of criteria for assessing the quality of e-government implementation in member states. All the services were divided into four categories: services through which the state receives financial resources from citizens and businesses (mainly taxes, contributions to the social insurance system); registration services; services provided to citizens and businesses on the basis of paid taxes and fees; permits and licenses. In addition, four levels of online accessibility development were identified: online availability of service information; one-way online interaction (online forms); two-way online interaction (online presentation of the form); full service cycle available online.
The directions of implementation of e-government in Denmark, which took the first place in 2020 in the UN rankings, are considered in detail. In particular, such services and portals of interaction of Danes with public authorities and local governments as: borger.dk, virk.dk, NemLog-In and others are covered.
The article focuses on the areas of e-government in Ukraine. Analyzed Areas of e-government such as: Action, e-Court, Trembita and others.
Some aspects of the introduction of e-government in Estonia, Germany and France are considered.
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