1. SMEU
  2. All Volumes and Issues
  3. Volume 3, Number 2, 2021
  4. Modern Technologies of Marketing Research and Market Analysis

Modern Technologies of Marketing Research and Market Analysis

SMEU.
2021;
Volume 3, Number 2
: pp. 29 - 39
https://doi.org/10.23939/smeu2021.02.029
Authors:
  1. Oleh Duma
  2. M. S. Melnyk
1
Lviv Polytechnic National University
2
Lviv Polytechnic National University, Ukraine

Nowadays, marketing research is increasingly important for the success of enterprises. Conducting marketing research reduces the risk of making wrong decisions in the analysis and development of marketing strategies, planning and control of marketing activities.
The article provides an overview of the emergence of marketing research, explores the latest methods of marketing research, their advantages and disadvantages, the possibility of its application at different stages of marketing activities. Scientific approaches to the interpretation of the concepts “marketing research”, “methods of marketing research” are systematized. The latest methods of marketing research that widely use AI, Big Data, ML, TRI*M, have been studied. The technologies of mobile advertising, areas of use of artificial intelligence, the essence and features of the formation of Big Data and machine learning were researched in the article. The benefits of using artificial intelligence, big data and machine learning to conduct marketing research were researched in the article. Analytical materials are confirmed by cases from the practice of marketing research. All research outcomes were proved by cases of Independent Media, TNS Ukraine, British Council, Chat fuel and Coca-Cola.
The scheme of the marketing research process is supplemented by the possibilities of applying the latest technologies, which are grouped by stages. Any marketing research is a sequence of steps. Each of them uses a set of tools that provide collection, processing and analysis of data about the target market, customers, or economic processes. Each of these stages can be implemented using the modern technologies that are widely used in various spheres of human life.
The directions of application the artificial intelligence, Big data, machine learning for carrying out office researches, field researches, pilot researches and a method of focus groups are offered. The analysis of realization of methods of marketing researches on the basis of Big Data, AI, ML is carried out.

marketing research
customer insight
marketing research process
marketing research technologies
artificial intelligence
focus group
machine learning
Big data
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