Development tendencies and prospects for the activation of sales of entities in the insurance market of Ukraine

: pp. 253 - 265
Lviv Politechnic National University
Lviv Politechnic National University

Research shows that during 2018–2021, positive changes were observed in the market of insurance products in Ukraine, although the number of insurance companies has constantly decreased in recent years. The conducted analysis enabled a trend toward the growth of net insurance premiums and net insurance payments in Ukraine. However, in the pandemic, the operating conditions of domestic  insurers  have  changed  significantly,  as  a  result  of  which  they  have  improved  existing insurance programs, introduced new insurance products to the market, and organized online sales of their products — the importance of the latter increases in the conditions of martial law.

Taking into account that the use of mobile devices is multiplying in Ukraine, developing and using a suitable mobile application is an urgent direction for activating activities in the field of sales for insurance companies. It is most commonly used for property insurance products with a high frequency of minor claims. It was determined that today mobile applications are used for the sale of insurance products by such companies as “UNIQA Insurance Group” PJSC, “Ingo Ukraine” PJSC, “Knyazha Vienna Insurance Group” PJSC, “Greenwood Life Insurance” LLC, “Ukrainian joint-stock insurance company “Aska”” PJSC and PrJSC “Insurance company “ARX””. The article analyzes their primary functions. Existing applications of insurance companies on the Ukrainian market help their clients to obtain operational information about current insurance contracts, calculate the cost of a new insurance contract, make an online payment of the insurance premium, make an appointment with a doctor, and upload personal documents for insurance payment. The recommended main functions of the insurer’s mobile application are information search, purchase of an insurance product, maintenance of insurance policies and their renewal, insurance claim settlement, and maintenance of damages.

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