Abstract. The development of technical capabilities and digitalization of state processes have brought the field of administrative services by local self-government bodies to a new qualitative level of ensuring the implementation of the principles of openness and transparency in the public service.
The article analyzes the available digital tools used in the public sphere and their importance for developing the public service delivery system.
The article examines the theoretical aspects of the concept of "e-commerce". It is noted that the regulatory framework of Ukraine in the field of e-commerce is in a state of rapid development. By signing the Association Agreement, Ukraine has undertaken considerable commitments, including ensuring the gradual adaptation of Ukrainian legislation to that of the European Union, in accordance with the areas set out in the Agreement, thus one of which is e-commerce.
In the context of globalization processes and the rapid development of information and communication technologies in the world there is a trend of active development of e-government. The UN monitors the level of information and communication technology in the world every year. ONN rates the level of e-government implementation according to the following indicators: e-government development index, index of online services and their components, index of telecommunication infrastructure and its components, index of participation in e-government.
The article examines the features of the legal regulation of electronic administrative services. It is noted that one of the components of information society development is e-government - a new format of organization of public authorities, which creates the necessary conditions to increase efficiency, transparency, openness of these bodies using information and communication technologies, which should be tailored to the needs of citizens.
In the article the fall of regulation on the development of the provision of electronic administrative services in Ukraine in the context of the experience of e-government in the member states of the European Union. On the basis of the legislation of Ukraine and other normative acts reveal the essence of the provision of administrative services in electronic form of electronic interaction between authorities determined the problems arising in consequence of the use of information and communication technologies.
The analysis of public policy of information society and e-governance. The prerequisites of e-government in Ukraine, and presented a model of public administration under the Information Society. The analysis of developmental stages of e-governance. These expected results of implementing e-government.
The question of providing information services using electronic media. The problems of implementation in Ukraine provision of administrative and public services electronically. Proposed solutions.
The analysis and systematization of modern Ukrainian branch electronic information resources are carried out. The methodological principles of their organization, functioning and terms of their integration are described